Terms and Conditions:
Silver River™ Stargazing Limited / Silver River™ Resort Limited asks you to consider the following statement: Tour participants must accept that we are unable to guarantee 100% clarity, perfect skies or visibility of certain objects. Our stargazing tours operate in a high altitude alpine environment where the weather can change rapidly.
Sometimes, tours may be subject to partial or full cloud cover for some of the tour. In this event, we will continue the tour using the sky that is visible and/ or available. If weather conditions deteriorate so badly and are not suitable for viewing the night sky and prevent the full tour. You will be given the option to move to another tour where possible or offered a full refund.
Lake Tekapo Farm Tours operate in a high altitude alpine on a high country farm environment and from time to time we may not be able to operate due to conflicting weather, seasonal farming arrangements or for safety reasons.
Please understand that our tours are not subject to partial refunds or discounts for
any reason, including the weather. – please read our Cancellation Policy.
All tours operated are non-drinking and non-smoking. We reserve the right to refuse those who present intoxicated at the time of checking in.
Whilst we endeavour to make warm jackets available for all stargazing participants, we, however, encourage you to dress to the conditions prior to checking in for your tour. We recommend that you wear sturdy enclosed warm footwear, a warm windproof jacket and highly advise in winter conditions a warm hat and gloves.Please ensure you do not wear light-up / flashing shoes, as these are not permitted on the tour.
Failure to comply with the clothing recommendations may result in being refused access to the tour and/or forfeiting the fares paid. Mobility requirements must be advised at the time of booking. Special arrangements may be accommodated(where possible) if we have over 72 hours notice prior to the tour commencement time.
We exercise a non-translating policy. As we operate small group tours, talking over the guide/s is seen as disruptive to all guests on all tours. Where possible we will endeavour to ensure you are put with an appropriate guide who speaks your language for greater understanding.
In the event of adverse weather conditions (not limited too: snow, ice, rain or extreme weather conditions) tours may be cancelled, for safety reasons. If this is the case, we will issue a full refund or accommodate you on another scheduled tour departure.
Silver River™ Stargazing / Lake Tekapo Farm Tours reserves the right to cancel any tour at the discretion of staff and company management. In these instances, a full refund will be issued.
If you cancel your Silver River™ Stargazing booking/reservation from the time of booking till 3 hours prior to your tour departure time, you will be reimbursed 100% of your fare. If you cancel within the 3 hours before departure, you will forfeit 100%. Please see our matrix below for greater understanding.
If you cancel your Lake Tekapo Farm Tours booking/reservation within 12-3 hours prior to your tour departure time, you will be reimbursed 50% of your fare. If you cancel within the 4 hours before departure, you will forfeit 100%. Please see our matrix below for greater understanding.
If you do not check-in 15 mins before your tour scheduled departure time, you will be deemed a ‘no-show’ and a refund will not be given. We then reserve the right to on-sell your seat/s held to cover the expenses we may have lost.
If you made your reservation via a travel agent, booking agent or any third party. The cancellation policy will follow the agent’s regulations. It will be your responsibility to make contact with them for a refund.
Where possible, we will refund you within 10 working days. Refunds are processed the same way as payment where we are able.
Gift Vouchers 12 months and Prize Certificates are valid for 6 months; they are not redeemable for cash, are non-transferable or non-refundable.
Cancellation Policy Lake Tekapo Farm Tours Matrix
If you cancel:
|From the time of booking till 3 hours before departure:||3-hours – till tour departure:|
|From the time of booking till 12 hours before departure:||12 hours – 3 hours before departure:||3-hours – till tour departure:|
If you move your booking to another tour departure time/date within the 4 hours before departure, then your booking in no-longer refundable.