Our Story

We are a team full of ability, passion and compassion. Without a doubt, our family extends to more than those who we share a home.

Our family is our team, our beautiful environment and the animals who inhabit it. We welcome all to share and experience our incredible piece of paradise.

Our commitment to our family and home continues within our community. We seek out opportunities to invest our time and efforts. You’ll find us volunteering, helping others, and building lasting relationships with other local businesses and residents. We truly believe in community over competition.

words we live by

we Keep it simple

‘We keep it simple’ is about being as authentic as possible. We are genuine in the way we interact with people, be it customers, team members or contractors. We deliver on our promises. We always act with honesty. We keep it simple by treating people with respect and as individuals.

we PLAY AS A TEAM

We are one family, one team, all working together to achieve the same goals. We recognise diversity as our strength and allow opportunities for creativity and individuality. We take ownership of issues and collaborate with other team members when needed. We focus on finding solutions, not creating problems. We have a great time at work and truly enjoy each other’s company.

we MAKE IT memorable

We make it memorable when customers go WHOA! When they experience jaw-dropping moments, they feel empowered to share their story. To make it memorable, we take our hospitality to the next level. This means delivering our tours with value, compassion, and with a smile.

we ENSURE comfort & SAFETY

Every day we should all make it home safely. This is not just our company, but our guests and others we do business with. We need to be adamant about hazards in the workplace, report or address any new safety issues and follow the safety systems that are there to protect us. We should look out for ourselves, our teammates and our guests and be productive in keeping our environment safe.

we create EXPERIENCES

It’s an absolute privilege and an opportunity to show our guests around our piece of paradise, so we are humble hosts – welcoming and approachable. We help guest feel comfortable – like part of the Lake Tekapo Farm Tours family. We are also mindful that we share beautiful places with the animals that live there, so we work to protect and nurture the environments we operate in.

we STRIVE TO BETTER ourselves

We strive to better ourselves and the company every day, by challenging our current state of work and proactively thinking of new opportunities to improve. We are always learning, innovating and enjoy blue sky thinking. We are motivated and take calculated risks because improvements happen only when we move out of our comfort zone.

Our Team
Guide
Guide (Mandarin)
Guide
We are proud to be a Living Wage Employer

This means the world to us. We are very proud to be the Mackenzie Region’s first accredited tourism operator to pay a living wage. This is one of many steps we have taken to enable our team to live with dignity and be able to participate as active citizens in society.